<!-- description{ color: inherit; background: #ebebeb; border-style: solid;border-color: #8d8d8d; border-width: 0px 1px 1px 0px; }    -->
<div>##IFticket.storestatus=5##</div>
<div>##lang.ticket.url## : <a href="##ticket.urlapprove##">##ticket.urlapprove##</a> <strong>&#160;</strong></div>
<div><strong>##lang.ticket.autoclosewarning##</strong></div>
<div><span style="color: #888888;"><strong><span style="text-decoration: underline;">##lang.ticket.solvedate##</span></strong></span> : ##ticket.solvedate##<br /><span style="text-decoration: underline; color: #888888;"><strong>##lang.ticket.solution.type##</strong></span> : ##ticket.solution.type##<br /><span style="text-decoration: underline; color: #888888;"><strong>##lang.ticket.solution.description##</strong></span> : ##ticket.solution.description## ##ENDIFticket.storestatus##</div>
<div>##ELSEticket.storestatus## ##lang.ticket.url## : <a href="##ticket.url##">##ticket.url##</a> ##ENDELSEticket.storestatus##</div>
<p class="description b"><strong>##lang.ticket.description##</strong></p>
<p><span style="color: #8b8c8f; font-weight: bold; text-decoration: underline;"> ##lang.ticket.title##</span>&#160;:##ticket.title## <br /> <span style="color: #8b8c8f; font-weight: bold; text-decoration: underline;"> ##lang.ticket.authors##</span>&#160;:##IFticket.authors## ##ticket.authors## ##ENDIFticket.authors##    ##ELSEticket.authors##--##ENDELSEticket.authors## <br /> <span style="color: #8b8c8f; font-weight: bold; text-decoration: underline;"> ##lang.ticket.creationdate##</span>&#160;:##ticket.creationdate## <br /> <span style="color: #8b8c8f; font-weight: bold; text-decoration: underline;"> ##lang.ticket.closedate##</span>&#160;:##ticket.closedate## <br /> <span style="color: #8b8c8f; font-weight: bold; text-decoration: underline;"> ##lang.ticket.requesttype##</span>&#160;:##ticket.requesttype##<br />
<br /><span style="color: #8b8c8f; font-weight: bold; text-decoration: underline;"> ##lang.ticket.item.name##</span>&#160;: 
<p>##FOREACHitems##</p>
<div class="description b">##IFticket.itemtype## ##ticket.itemtype##&#160;- ##ticket.item.name## ##IFticket.item.model## ##lang.ticket.item.model## : ##ticket.item.model## ##ENDIFticket.item.model## ##IFticket.item.serial## ##lang.ticket.item.serial## : ##ticket.item.serial## ##ENDIFticket.item.serial## ##IFticket.item.otherserial## ##lang.ticket.item.otherserial## : ##ticket.item.otherserial## ##ENDIFticket.item.otherserial## ##ENDIFticket.itemtype## </div><br />
<p>##ENDFOREACHitems##</p>
##IFticket.assigntousers## <span style="color: #8b8c8f; font-weight: bold; text-decoration: underline;"> ##lang.ticket.assigntousers##</span>&#160;: ##ticket.assigntousers## ##ENDIFticket.assigntousers##<br /> <span style="color: #8b8c8f; font-weight: bold; text-decoration: underline;">##lang.ticket.status## </span>&#160;: ##ticket.status##<br /> ##IFticket.assigntogroups## <span style="color: #8b8c8f; font-weight: bold; text-decoration: underline;"> ##lang.ticket.assigntogroups##</span>&#160;: ##ticket.assigntogroups## ##ENDIFticket.assigntogroups##<br /> <span style="color: #8b8c8f; font-weight: bold; text-decoration: underline;"> ##lang.ticket.urgency##</span>&#160;: ##ticket.urgency##<br /> <span style="color: #8b8c8f; font-weight: bold; text-decoration: underline;"> ##lang.ticket.impact##</span>&#160;: ##ticket.impact##<br /> <span style="color: #8b8c8f; font-weight: bold; text-decoration: underline;"> ##lang.ticket.priority##</span>&#160;: ##ticket.priority## <br /> ##IFticket.user.email##<span style="color: #8b8c8f; font-weight: bold; text-decoration: underline;"> ##lang.ticket.user.email##</span>&#160;: ##ticket.user.email ##ENDIFticket.user.email##    <br /> ##IFticket.category##<span style="color: #8b8c8f; font-weight: bold; text-decoration: underline;">##lang.ticket.category## </span>&#160;:##ticket.category## ##ENDIFticket.category## ##ELSEticket.category## ##lang.ticket.nocategoryassigned## ##ENDELSEticket.category##    <br /> <span style="color: #8b8c8f; font-weight: bold; text-decoration: underline;"> ##lang.ticket.content##</span>&#160;: ##ticket.content##</p>
<br />##IFticket.storestatus=6##<br /><span style="text-decoration: underline;"><strong><span style="color: #888888;">##lang.ticket.solvedate##</span></strong></span> : ##ticket.solvedate##<br /><span style="color: #888888;"><strong><span style="text-decoration: underline;">##lang.ticket.solution.type##</span></strong></span> : ##ticket.solution.type##<br /><span style="text-decoration: underline; color: #888888;"><strong>##lang.ticket.solution.description##</strong></span> : ##ticket.solution.description##<br />##ENDIFticket.storestatus##</p>
<div class="description b">##lang.ticket.numberoffollowups##&#160;: ##ticket.numberoffollowups##</div>
<p>##FOREACHfollowups##</p>
<div class="description b"><br /> <strong> [##followup.date##] <em>##lang.followup.isprivate## : ##followup.isprivate## </em></strong><br /> <span style="color: #8b8c8f; font-weight: bold; text-decoration: underline;"> ##lang.followup.author## </span> ##followup.author##<br /> <span style="color: #8b8c8f; font-weight: bold; text-decoration: underline;"> ##lang.followup.description## </span> ##followup.description##<br /> <span style="color: #8b8c8f; font-weight: bold; text-decoration: underline;"> ##lang.followup.date## </span> ##followup.date##<br /> <span style="color: #8b8c8f; font-weight: bold; text-decoration: underline;"> ##lang.followup.requesttype## </span> ##followup.requesttype##</div>
<p>##ENDFOREACHfollowups##</p>
<div class="description b">##lang.ticket.numberoftasks##&#160;: ##ticket.numberoftasks##</div>
<p>##FOREACHtasks##</p>
<div class="description b"><br /> <strong> [##task.date##] <em>##lang.task.isprivate## : ##task.isprivate## </em></strong><br /> <span style="color: #8b8c8f; font-weight: bold; text-decoration: underline;"> ##lang.task.author##</span> ##task.author##<br /> <span style="color: #8b8c8f; font-weight: bold; text-decoration: underline;"> ##lang.task.description##</span> ##task.description##<br /> <span style="color: #8b8c8f; font-weight: bold; text-decoration: underline;"> ##lang.task.time##</span> ##task.time##<br /> <span style="color: #8b8c8f; font-weight: bold; text-decoration: underline;"> ##lang.task.category##</span> ##task.category##</div>
<p>##ENDFOREACHtasks##</p>